IT Services
Remote Monitoring and Management (RMM) for Saudi IT Teams and MSPs
Waves Telecom provides remote monitoring and management in Saudi Arabia: one cloud console to watch, support, patch and report on every PC, laptop and server. It suits companies with several branches and IT service providers that manage many clients.
- Monitoring, alerts and remote access
- Patching, scripts and software deployment
- Reports for management and auditors
10 yearsin cybersecurity
150+companies passed Aramco CCC
Gold PartnerSophos & Fortinet
RMM software in Saudi Arabia that shows every device in one place
When IT is spread across a head office, branches, warehouses and staff working from home, small problems hide until they stop work. A full disk, a failed backup or a missing update is only noticed when a user calls. Visiting each site to fix it costs time and fuel.
Our RMM software for Saudi businesses runs from the cloud. A light agent on each device reports its health, hardware, software and security status to one console. Your team sees problems early, gets an alert, and in many cases fixes them remotely before the user notices.
Because it is cloud-based, there is no on-site server, and devices stay managed wherever they are connected.
For IT service providers, the same console holds many client companies, each kept separate with its own devices, policies and reports. Engineers switch between clients in seconds instead of juggling different tools and passwords. For companies with several branches, each branch can be its own group, so the head office sees the whole picture while local staff only see their own site.
- Automatic device and software inventory
- Monitoring of CPU, memory, disk, services and uptime
- Alerts by email or in the console
- Secure remote access to support users
- Backup status checks
Endpoint management in Saudi Arabia: patch, deploy and automate
Endpoint management is more than watching. From the same console your team can install operating system and third-party updates, deploy software to one PC or a whole department, and run scripts to fix common problems or change settings across many machines at once.
Repeated tasks such as clearing disk space, restarting a stuck service or adding a printer become automated jobs. Users raise helpdesk tickets that are linked to their device, so engineers see the history and the device details before they connect.
Management gets regular reports on device health, patch status, ticket volumes and response times, so IT work is visible and easy to justify.
- Patching for Windows, macOS and common applications
- Software deployment and removal
- Scripting and scheduled automation
- Helpdesk tickets linked to devices
- Health, patch and ticket reports
How Waves sets up remote monitoring and management
Free demo and review
We show the console and review your sites, device count, current tools and support process.
Plan
We agree device groups by branch, department or client, alert rules, and who in your team gets which access.
Deploy agents
Agents are rolled out to PCs, laptops and servers, mostly remotely, with no on-site server.
Configure
We set monitoring checks, patch policies, scripts, software packages and ticket categories.
Train your team
Your IT staff or engineers learn remote support, tickets, automation and reports.
Run and improve
Waves runs it under an IT AMC, or your team runs it on its own licence with our support.
Who our RMM service is for
Companies with several branches
Support every branch from head office, with a clear view of all devices and sites.
Small in-house IT teams
One or two IT staff can look after many users, with alerts and automation doing the routine work.
IT service providers and MSPs
Manage many client companies from one console, each kept separate with its own reports.
Remote and field staff
Laptops are monitored, patched and supported wherever they connect to the internet.
Companies preparing for audits
Asset inventory and patch status ready for Aramco CCC and NCA reviews.
Businesses on an IT AMC
Waves monitors and supports your devices as part of your annual maintenance contract.
Evidence for SACS-210 and NCA audits
Auditors usually ask two simple questions first: what devices do you have, and are they up to date? Aramco’s SACS-210 Third Party Cybersecurity Standard expects monthly internal vulnerability scans, critical issues fixed immediately and high issues fixed within 7 days on internet-facing systems. The NCA Essential Cybersecurity Controls (ECC) also include vulnerability management and patch management.
An RMM platform helps produce that evidence: a live asset inventory, patch status per device, backup status and a record of what was fixed and when. It does not replace the other controls, but it makes the day-to-day part of compliance much easier to prove.
Waves has helped 150+ companies pass Aramco CCC, typically in 3 to 5 weeks, and can connect RMM with our patch management, vulnerability assessment and backup services.
- Hardware and software asset inventory
- Patch and update status per device
- Backup status records
- Reports you can share with auditors
Frequently asked questions
What is remote monitoring and management (RMM)?
RMM is software that lets an IT team watch, support and maintain computers from one central console. A small agent on each device reports its health and status, and engineers can fix problems, install updates and connect remotely without visiting the site.
Do we need a server on our premises?
No. The platform runs from the cloud. Each device connects securely over the internet, so there is no server to buy or maintain.
Is remote access to users’ PCs secure?
Remote sessions are encrypted and only allowed for authorised engineers. Access can be limited by role, protected with multi-factor authentication and logged, so you can see who connected to which device and when.
We are an IT service provider. Can we manage several clients?
Yes. Each client can be kept in its own group with separate devices, policies, tickets and reports, all managed from one console.
Does RMM help with Aramco SACS-210 or NCA audits?
It helps produce evidence such as asset inventory, patch status and backup status, which supports controls like monthly vulnerability scans and timely fixes under SACS-210 and vulnerability and patch management under NCA ECC. Other controls still need their own measures.
Can Waves run it for us?
Yes. We can run RMM as part of an IT annual maintenance contract (AMC), monitoring and supporting your devices for you, or provide licences for your own IT team with setup and support.
Which cities do you cover?
We are based in Al Khobar and serve Dammam, Dhahran, Jubail, Riyadh and the rest of the Kingdom. Because RMM is cloud-based, we can support devices anywhere.
See every device from one console
Book a free demo of our RMM platform, or ask us to include it in your IT AMC.
- 📞 +966 58 236 5619
- 💬 +966 58 236 5619
- ✉️ info@wavestelecom.net
- 📍 3266 Adh Dhahran – Al Aqrabiyah Dist, Al Khobar 34446
